Updated at 2022-07-15

Only in case of technically not matching products as per your application, we provide refund. Refund shall be processed as per the applicable guidelines / notification / law passed by RBI from time to and it may take 07-14 days additional business days to reflect the same in your account post processing the cancellation request if order is cancelled before the shipment or after products are received back and verified at our warehouse if product is returned. For all cash on delivery transactions, refunds shall be made through account transfer as per the details shared by you. Discounted items are not eligible for a return. Returned items must be delivered to us unused, in original packaging, and in the condition, they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

7 Day Refund Policy:

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience. We assure you that all products sold on CNCKart are brand new and 100% genuine. In case the product you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’ then we will issue refund after it is proved that the product is defective/damaged and such product has to be shipped back to us. Refund will be initiated only if the product is sent back to us within 7 days. We issue cash refund to your account directly, in case the product is received in damaged/Not working condition. For any other cases we will give you a coupon code worth the product value which can be used for further purchase.

Cancellation Policy:

In case you want to cancel the order before the product is being dispatched from our international supplier, we issue 100% Refund in form of Coupon Code only. Which can be used for any further purchase. If we have already started the import procedure, usually 24-48 hours from purchase date, we will not be able to cancel the order.

CNCKart holds the right to cancel orders at any given time, either due to non-availability, pricing error or any such circumstances where we will not be able to fulfill the order.

Cancellation Due to refusal to accept the package.

In case the customer does not take the delivery of the product when attempted by courier person or refuse the package during delivery. We will not be able to refund the amount.


Note: In case of cancellation from customer, we will deduct 3% of total transaction amount from total refund amount as bank transaction charges are applicable.

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